Answer to your questions
If none of the FAQs answer your question, use the button below to access the contact form.
* What are your opening hours *
Our opening hours are:
Closed on Sunday & Monday
Tuesday – Saturday: 8AM to 5PMA white layer of mold grew on the paste part of my cheese, is it still good?
Yes, this is completely natural and normal. This is the cheese trying to grow a rind, which, evidently, it cannot grow back properly due to lacking refining.
You may remove this thin layer of the paste and continue eating it.
Are your cheeses allowed to cross the border into the United States?
Yes, absolutely, no problem. You are allowed to buy cheese in our cheese shop after crossing into the United States. Of course, it’s very important to declare the cheese when crossing.
Are your cheeses available in the United States?
No, unfortunately we can’t sell our cheeses in the United States.
Can you freeze your cheeses?
We do not recommend freezing, as this tends to dry out the cheese and create a grainy texture.
Can you ship your cheese to the United States?
Unfortunately, it is very difficult to ship our cheeses to the United States due to the laws in effect.
Do you have lactose-free cheese?
We do not make lactose-free cheese, however cheese that is aged over 2 months contain very few traces of lactose and are easily digested for those with a bovine lactose intolerance.
To those with intolerances such as these we recommend our goat cheeses as well as our water buffalo milk cheese which contain different types of lactose than that of bovine.
Do you make cheese curds?
No, we only make fine cheeses.
Do you make cheese from raw milk?
No, we only produce cheeses made from pasteurized milk.
Do you offer delivery by mail?
No, we do not ship by mail, however, our cheese is now widely available across Canada. We invite you to contact our distributor, Fromages CDA, to find out where our sales points closest to where you live. You may reach them by phone at 514-648-7997 or by email at info@fromagescda.com.
How long can your cheeses last?
Firm and semi-firm cheeses can be kept for 4-6 weeks, while soft cheeses can be kept for 3-4 weeks. It’s important always to refrigerate the cheese and keep it in the waxed paper supplied with the plastic bag.
How much cheese is recommended per person for a raclette or fondue?
We suggest 200g per person for a raclette and also 200g per person for a fondue supper. If you eat fondue as an appetizer, we recommend 100g per person.
Is your site secure?
In a word, yes! At Fromagerie Fritz Kaiser, we take your security to heart, which is why the entire site is encrypted to protect the confidentiality of your information. Note the small padlock in the site address bar, or the site address beginning with ” https:// “. This indicates that the site is secure and encrypted.
My cheese has blue or green mold on it, has it gone bad?
No, your cheese has not expired, it is still good. You may remove the section where the mold has appeared and continue to consume it. For more information concerning colored mold, feel free to visit our page with additional information.
What is this cloud-like, fluffy layer on some of our cheeses, you might wonder?
This is called a “bloomy” rind and is what makes up the outside layer of our 5 brie styles here at the fromagerie.
Mixed in with the brie ingredients during its fabrication is what is an ingredient called Penicillium Camemberti.
This is a fungus that activates during the demoulding and ripening stages, it is made to be eaten!
What’s the color coating on some of your cheeses? Can we eat it?
St-Paulin, Mouton Noir and Port-Royal cheeses are coated with a gluten-free food grade coating, which we recommend you remove before eating the cheese.
Here’s how it’s applied to our cheeses (Facebook video, opens in a new tab)
Where else can we find your cheese?
Our cheeses are available in chain and independent stores across Canada.
Why all this validation to send your contact forms?
To comply with Bill 25 on privacy. This is why you will see “I consent to Fritz Kaiser Cheese storing my submitted information so they can respond to my inquiry” at the bottom of each of our contact forms.
La Fromagerie Kaiser will not keep your information and will delete it as soon as we are aware of your inquiry.
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We are constantly adding new questions and answers based on customer requests. If you have any questions about our products, please don't hesitate to use the form below to send them to us.
“Best”
“This is the best place to come and buy your cheese… we can taste it… we are advised… the staff is very welcoming and helpful… I recommend this place without hesitation. 👍😊✅”
Jocelyn D.
Tripadvisor*Translated from French
“Wow!”
“Simply fantastic. Clean and in the middle of nowhere, but it’s definitely worth the trip. The people working there are very pleasant. ”
HIBBIE
Tripadvisor*Translated from French